Efficient field service management is crucial for any enterprise or person pursuing a field service career. From organizing financial matters and scheduling, to ensuring the effectiveness and consistent improvement of staff and operations, field service management involves a complex web of administrative tasks.
In fact, properly handling these key areas often entails specialists with extensive experience in business administration, including but not limited to accomplished managers in HR, finance, operations, and analytics.
This is true for whether you specialize in cleaning, building maintenance, computer repair, landscaping, pest control, construction, or any other field service.
However, forming or developing such an effective administrative team can be a highly time and resource-intensive endeavor. The good news is that there’s hope for any enterprise struggling in any or all of these key areas. Nowadays, there’s no shortage of field service software that can help you become a better business manager, administrator, and owner.
Let's take a closer look at what this type of software can offer your business.
1. Field Service Lightning
Salesforce’s own Field Service Lightning is known for being one of the most customizable field service software available today. Run by one of the biggest players in the field service management software market, the monthly $25 per user cost to use Field Service Lightning is arguably well worth it. Obviously, Salesforce compatibility won’t be an issue. Aimed at enterprises looking for software-as-a-service (SaaS) solutions, this software is a favorite among mobile workers.
While the price is steep, Field Service Lightning works very well as a mobile SaaS service management solution.
2. Housecall Pro
This software is primarily aimed at large service enterprises. There are over 15,000 home service companies that use Housecall Pro, and they use it to automate business processes and streamline workflows through Quickbooks. Specifically designed for optimizing residential services, this software is sold at a per-feature basis starting at $49 per month.
Apart from these main offerings, HouseCall Pro also has a ton of other features, including routing and fleet management, a self service portal for customers, and a graphical workflow editor to name a few. If money is no object, this software can be very useful for efficiently scaling a quickly rising enterprise – or helping stabilize a home service giant.
This software is all about simplifying mobile services. Tasker is for HVAC, plumbing, vending, security, and building maintenance companies who need to better manage their field workers and technicians. Their core features are aimed specifically at aiding in these areas. There is even an option to collate data from multiple work reports for greater efficiency through analytics. The software is sold at $25 per month on a per-feature basis.
Tracker is focused on keeping things simple and on-the-go. It’s a no-nonsense, mid-priced option amiable to customers and field technicians alike.
4. Service Fusion
Although mostly popular across HVAC service providers, Service Fusion is an all-around software that caters to a variety of service industries. Unlike all the other ones on this list, this one doesn’t come with a free trial. In fact, the flat rate for its various work streamlining features starts at $149 per month. While this stiff rate might turn off some clients, it also betrays Service Fusion’s utmost trust in the model they’ve built.
Service Fusion also has extensive other options for employee scheduling, overhead cost estimation, technician management, and even warranty tracking. The availability of its many other features depend on which package you pay for.
The best choice in terms of cost for value, EyeOnTask is a comprehensive software that's priced at a monthly $5 per user. Primarily designed for HVAC, plumbing, electrical, smart home, and logistics companies, EyeOnTask customizes its various features to match specific client requirements. This makes it useful for virtually any field service workforce. It's also the most affordable among the top field service software management platforms in the market today.
While seemingly limited in features compared to other top platforms, EyeOnTask’s core features are a simplified microcosm of every essential managerial and administrative task in field service. Apart from being more cost effective compared to the others on this list, EyeOnTask gets points for its creative customization options and overall user-friendliness.